Digital Dialogues Third Phase Report: August 2007 - August 2008
Digital Dialogues Third Phase Report: August 2007 - August 2008 by Laura Miller and Andy Williamson
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Free download Executive Summary
Digital Dialogues is an independent review into the use of online technologies to enhance engagement between central government and the public.
Digital Dialogues 3 focuses on seven case studies (including the Office of the Prime Minister and the Foreign and Commonwealth Office) that highlight the factors that help and hinder online engagement. The report finds that many government departments remain wary of using the internet to engage because it is new and unfamiliar. While some parts of government are willing to use an experimental and adaptable approach to online engagement, others were paralysed by a sense of risk leading to disappointment, disengagement and increased public distrust.
Digital Dialogues was commissioned by the Ministry of Justice.
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