Government must take risks to achieve successful online engagement, says new Hansard Society report
Digital Dialogues Third Phase Report: August 2007 - August 2008
An independent review into the use of online technologies to enhance engagement between central government and the public.
Digital Dialogues 3, a new report from the Hansard Society, shows that government can successfully use the internet to engage, consult and build public trust - providing it follows a few simple rules:
* Government departments must be adaptable and willing to take risks;
* Transparency and timely feedback to participants is essential;
* Government departments must be clear about the purpose of the consultation and the ways that participants' contributions will be used;
* The right people - ministers and senior policy makers - must be involved;
* Evaluation is essential to ensure that departments learn and improve on the basis of experience.
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